As an established, stable company with highly skilled technical employees situated in four regional offices, and a large contingent of independent and committed dealers, we can guarantee effective and timeous service.
Our comprehensive training programs are presented at our regional offices to ensure that the continous efficient functioning of your practice staff.
Med-e-Mass offers product support through a National Support Centre, four regional offices and a large number of accredited dealers who deliver further telephonic or on-site support.
The National Support Centre, which is the client’s first port of call, is staffed by skilled customer service agents with years of industry and product knowledge. They not only handle technical queries, but through a tailored call logging system they can map clients’ needs and support trends. Our Client Relations Management (CRM) system allows us to continuously align and focus our support strategies in keeping with our client expectations.
Our systems are licensed for use at a minimal monthly rate. It guarantees complete peace of mind, regular program updates, free hotline telephonic support, access to expert advice and a host of other advantages.
In order to complete the full service cycle, we have highly capable key account managers with extensive experience in healthcare IT. These key account managers are available to our clients at all times, ensuring satisfaction, effective communication and the building of strong relationships.