Eastern Cape
We, at the Eastern Cape branch would like to thank all our customers for their support during 2009. We pledge to make your lives as easy as possible with regards to using our products in your practice during 2010. With our support infrastructure which includes Elna, Stacey, Jan Hendrick, the National support centre and of course the PE team Mark, Faeez, Monty and Gerco we will ensure that you receive the support you deserve.
Jacky Cherry
Regional Manager – Eastern Cape
email: jacky@medemass.com
Gauteng
Customer service is a key element of our business strategy and we realise that without the support and commitment of our customers we cannot have a successful business. Our regional service centre and dealer network in Gauteng operate from a principle of wanting every customer to enjoy that unique Med-e-Mass experience. The customer is our top priority and we are committed to continually improving the service and value we offer to our clients now and in the future. Above all else, our staff takes pride in the work they do.
Welma Marais
Regional Manager – Gauteng
email: Welmam@medemass.com
Western Cape
We welcome the addition of competent new staff to ensure that we provide more prompt service to our client base.
Johan Schoeman has been appointed to the position of Customer Care Manager.
In 2010, our focus is to implement a Strategic Customer Service program.
The objective is to provide a more delightful experience to our customers.
We will focus on building close lasting relationships with our clients enabling us to better understand their business requirements.
The management of Western Cape, Johan Schoeman, Natasha Hanslo and Jeet Dayal are fully committed in ensuring we surpass your expectations. In stating this, if you ever feel that we are not providing you with care and excellent service, please contact us immediately.
Jeet Dayal
Regional Manager – Western Cape
email: jeetd@medemass.com
KZN
On behalf of the KZN region I would like to thank our valued customers for their ongoing support.
My first class team and I, Mervyn Padayachie, pledge to ensure you receive an exceptional and excellent standard of service. Please feel free to contact any member of our team for any queries, assistance or to find out about our exciting new products and services for 2010.
Here is to a prosperous and happy year ahead and holding thumbs for a successful world cup – Good luck Bafana Bafana!
Mervyn Padayachie
Regional Manager – KZN
email: mervyn@medemass.com
National Call Centre
We the Medemass Call Centre, pledge :
- To deliver service that is of the highest quality, promptly and professionally.
- That every member of our team is adequately trained and able to meet the needs of our valued clients.
- To treat every client as our most important client.
- To deliver our service with a smile
Shanita Rughununan
National Call Centre Manager
email: shanita@medemass.com
