Dear Client,

The Global financial crisis has affected our economy, placing severe pressure on our country and our people. I think it is time that we face reality and admit that we are caught in a recession that calls for extreme measures.

Our business purpose is, and always has been, focused on making your life easier and adding value to your practice. We are in constant contact with our customer base to make sure that we cater for- and address- your specific needs and requirements. This to me is the differentiating factor between off–the-shelf, downloadable pre-packaged and basic software versus licensed software within an environment where you have the opportunity to select products that suit your specific practice needs.

Versatility and maneuverability are both attributes that fit a mature, well organized and properly distributed business model – like ours. In a distributed, decentralized model you maintain the ability to be serviced from your doorstep, but retain the ability to benefit from within a larger user group of customers with identical needs. Within Med-e-Mass, we have the products, skills, people and robust company that provides the sustainability to withstand the economic turmoil, and we will continue to improve and expand on our services and our offerings to make sure your business is safe and intact.

By the time you receive this letter, you should be in the middle of your financial year-ends, and we will do our utmost to, as always, be there for you when needed. Please make sure that you make use of our available skills and knowledge to make your year end as smooth as possible.

The medical industry will not become less complex, nor will it be consolidated within the very near future. Our billing, pricing policies, as well as statutory rules and regulations preventing collusion, etc. will all make sure that schemes and administrators will introduce more options, unique tariff structures and payment terms. That is the nature of the beast…fortunately, we know this and cater for it – step by step, and move by move. We keep our eye on the ball and our ear on the ground, and in fact, are in constant discussion with all of the major players to make sure our information, and direction is correct. Together with our partners, the main switching houses in SA, we can and will be able to continue on our course, and continue to deliver the best at hand. Between Switch, HealthBridge and MediKredit, together with our credit, debit and retail card solutions, in conjunction with Nedbank and Edcon, you are in safe hands.

Until next time – keep the control of your cash where it is safest – in your own hands…

Happy practicing!

Gideon Brits
MD: Med-e-Mass

For assistance, on the various products, please do not hesitate to contact our National Call Centre at 0860 98 00 98