Open letter from Hennie du Plessis
CEO Bytes Healthcare Solutions

A little over one year ago, we completed the purchase transaction of Mastermed.  The transaction added about 1,000 customers for Med-e-Mass, and with that a percentage growth that would otherwise be very tough to get, in what is at best a static market.  We knew at the time that some customers might be apprehensive about the Mastermed business becoming part of a much larger organisation, or even about  potentially being forced to move to one of Med-e-Mass’ other products.

Looking back, we are at once enormously relieved and pleased that the integration of Mastermed went as smoothly as it did.  The financial effects of the merger did not disappoint us and made a useful difference to the Med-e-Mass year-end results.  More importantly, we are very proud of the staff and skills that have been added to our business.  Without exception, every one of our new colleagues have made and are continuing to make their presence felt.

The Mastermed product has also enabled Med-e-Mass to make an entry into a market segment where our presence has traditionally been very small, namely radiology.  We have been able to create a radiology-specific billing product on the Mastermed platform, called Fusion, and we are excited about the prospects of this release.

To all the Mastermed staff, thank you for the new expertise and perspectives that you have added to our business, and for the way in which you have embraced our culture and way of doing things.  To the Med-e-Mass staff, you deserve a bouquet for taking on additional responsibilities and for not allowing the new workload to detract from your commitments to existing customers and products.

I would also like to thank all the Mastermed customers who joined us, and who stayed with us patiently throughout.  I hope that you are experiencing the benefit of association with the larger, countrywide Med-e-Mass infrastructure and the additional development resources and expertise we could bring to bear.

The end result for you, I am confident to say, is that the addition of Mastermed complements our product range in a very useful way, and gives you at least one additional option depending on the size and complexity of your business.  The Med-e-Mass vision of “Practice made Perfect” just got a very exciting boost.

Kind regards

Hennie du Plessis
CEO