Possible pitfalls when employing technology.
Technology is constantly evolving and it has the ability to leave users in the dust and feeling out-dated. I recently decided to install new anti-virus software and went online, paid, and proceeded to download. I was impressed by the speed and ease of use when suddenly, 10 minutes after the download was complete a message popped onto my screen, telling me that my anti-virus software may be out of date. I could not help but smile as I realised how quickly technology changes.
Most reputable software companies have a team of developers working on their products to ensure that no bugs occur and that the end-user receives the best solution possible. It is for this reason that it is vital to the health of your practice management system that you regularly check for software updates and patches.
Most people think that if they were to employ technology to assist with practice and EMR management, they need the biggest and best hardware. This is a common pitfall of keeping up with the Jones’ as it becomes an expensive and daunting exercise. My recommendation is that you simply ensure that your hardware has the correct specifications for the software you want to run.
Another pitfall when employing technology is failing to strategise the process by setting reasonable objectives and goals. It is important to know what you want to achieve. Do you simply want an accounting system to assist with the bookkeeping of the practice or do you want a system that allows for clinical and financial management simultaneously. Decide what your healthcare, clinical and business needs are before buying a software system. Once you have done this you can start shopping around.
The next obvious pitfall is trusting the salesperson. You would never buy a car from a second hand car salesperson if that person does not have a sound reputation, possible references and an established business? Why take the risk when buying software that will assist in the management of your livelihood, your practice. When choosing a product make sure that you use a vendor that is reputable, can offer support, training, and whose software meets the necessary requirements you need in your practice. Shop around before making any big decisions as you are making a big investment that will only pay off if implemented correctly. Ask colleagues who have already implemented technology, as they will be able to give you the best advice. Why invent the wheel twice? Go to healthcare conferences. You will be sure to meet software vendors there and will be able to compare various products.
The last and most pertinent pitfall of employing IT in your practice is thinking that it will solve all your problems. Technology is simply a tool that can be harnessed to lighten the work load by streamlining processes. Successful practices have a bigger chance of successful implementation as their thinking and processes are already in place and technology is used as an aid to those processes.
Technology can change the way your practice runs if used correctly. When you decide to take the plunge keep the following points in mind and you should be well on your way to successful practicing.
- Strategise – set realistic objectives and goals
- Shop around, make sure that you don’t simply buy a package off the shelf but do your homework to make sure that it meets your practice needs. In addition, make sure that it complies with regulatory requirements (e.g. ICD-10 Coding)
- Verify your vendor. Make sure that their product is reputable, has sufficient support and training
- Use it as a tool. It will not solve any problems your practice might experience.
Technology, when deployed correctly will ease the administrative burden and allow you a greater clarity over all aspects of your practice’s health. Make sure that you reap the rewards of your investment by thoroughly researching your options, prior to implementation.
