Our Philosophy
Med-e-Mass maintains a strong focus on innovation and development, ensuring that products facilitate regulatory compliance and best practice methodologies. Our focus on research and development ensures that we can provide leading edge technology to the healthcare market.
We maintain a close relationship with industry players to ensure that our products comply with and support the latest thinking in medical practice management and healthcare delivery.
Our software products are not sold to our customers but licensed for use at a competitive monthly charge. This enables us to retain control of the software functionality and, in a rapidly changing environment, affords the user peace of mind in the knowledge that software maintenance and upgrades are taken care of.
Customer service is a key piece of our business strategy and we realise that without the support and commitment of our customers we cannot have a successful business. Our regional service centres and dealer network operate from a principle of wanting every customer to enjoy that unique Med-e-Mass experience.
Our Mission
We make healthcare professionals and enterprises more effective and efficient with IT related solutions and services.
Med-e-Mass is driven to continuously exceed the expectations of healthcare professionals by providing superior, cost effective products and value added services through a motivated pro-active work force.
We aim to make every practice self-sufficient and to allow for increased profitability through the automation of most administrative functions. We aim to keep abreast of industry developments and ensure conformance to regulatory and statutory requirements.
We are the leading developer of healthcare solutions that reflect and anticipate market trends and industry requirements.
Our training and support services set the standard in the industry and are indispensable for our customers. Our solutions are reliable, solid, easy to use and make the business of healthcare effortless.
Our Values
Our Professionalism
- We do it right, first time, every time
- We make good on every promise, every deadline
- Our financial performance commands respect
Our ‘WILL DO’ Attitude
- Every customer is the most important customer
- No request is too difficult, too small, or too large
Our Integrity
- Our intentions are transparent and sincere
- We compete with a vengeance but we play fair
Our Ability To Attract Top People
- We are the greatest, most rewarding place to be
- We just love the taste of winning
- We empower our people to unlock and apply their potential and passion