Our Service

One of the key factors to our success is ensuring superior service that exceeds all expectations. As an established, stable company with highly skilled technical employees situated in our six national offices, together with our 48 committed dealers, we can guarantee an effective, timeous service to fulfil clients’ needs.

Our in-depth training programmes, presented on a monthly basis at our various regional offices, ensure the continuous efficient functioning of your practice staff.

Med-e-Mass offers product support through a National Call Centre, backed up by 4 regional offices and 48 dealers who deliver further telephonic or on-site support. The National Call Centre, which is the client’s first port of call, is staffed by skilled customer service agents with years of industry and product knowledge.  They not only handle technical queries, but through a tailored call logging system, they can map clients’ needs and support trends. Our Client Relations Management (CRM) system allows us to continuously align and focus our support strategies in keeping with our client expectations.

To ensure that our clients have the correct system to meet the needs of their practice and those of their patients’ medical scheme in terms of conformance to legal requirements, we never sell our systems. Our systems are licensed for use at a minimal monthly rate. It guarantees complete peace of mind, regular program updates, free hotline telephone support, access to expert advice and a host of other advantages.

In order to complete the full service cycle, we have highly capable key account managers with extensive experience in healthcare IT. These key account managers are available to our clients at all times, ensuring satisfaction, effective communication and the building of strong relationships.